To help us to provide the best and most consistent service to all our customers, we ask that you please review the following policies to understand how they pertain to your order. If you have any questions, feel free call us at 603-319-8109.
Free Shipping offers are only applicable to shipments within the continental United States. If you reside in Alaska, Hawaii, or Puerto Rico, please call us at 603-319-8109 or send an email to [email protected] for information on additional shipping charges.
We ship the vast majority of our domestic orders via FedEx Ground. Some shipments - especially those containing small parts, accessories, or apparel - may be sent via USPS depending on the item's size, weight, and destination. Should you require expedited shipping or prefer to use another carrier such as UPS, please contact us to arrange your shipment.
We ship via FedEx Ground on Monday through Friday and via USPS on Monday through Saturday. Most orders placed before 12:00 PM Eastern Time are processed and shipped the same day. In some cases, shipments may take an extra 24 to 48 hours to process. In the event that an ordered item is unavailable (e.g. not in stock, on backorder, out of production, etc), we will notify you immediately to determine what actions are appropriate.
No Signature Required: By default, all domestic shipments under $499.99 are sent with No Signature Required for both FedEx Ground and USPS. *Items valued over $499 may require a signature upon delivery, so please call or email us with any inquiries regarding this. If you wish to require a signature upon delivery, this may incur an additional charge. In either case, if a package is returned to us after multiple attempts to deliver, the original shipping costs will not be refunded, whether you paid for them or not.
Lost or Stolen Packages: Any packages that ship as No Signature Required can and will be left at or near an entrance to the shipping address whether or not there is someone present to receive said package(s). Drum Center of Portsmouth cannot be held responsible for any boxes that are lost or stolen after the time they are delivered by the driver. If you have any concerns about the safety of shipments being left outside your address, we strongly recommend that you contact us before purchasing to request the package be sent as Direct Signature Required.
Please note that any amount of shipping insurance applied to a shipment does not cover boxes that go missing after they have been delivered.
Insurance: All items shipped via Fedex are automatically insured for $100 per box. All items shipped via USPS are automatically insured for $50 per box. If you would like to purchase additional insurance, the cost is $0.90 per $100 of additional insurance. Please note that shipping insurance covers the package(s) from damage or loss before the point of delivery by the applicable carrier.
Most domestic shipments arrive to their destinations within a specific time frame as set by the applicable carrier. However, many factors may affect shipping times, and we cannot guarantee exact delivery dates or date ranges - once a package leaves our facility, its progress is out of our control. If for any reason a shipment arrives at its destination later than the originally expected time frame, no refunds are given for any shipping costs, even if the shipment is sent back/returned to us.
We accept Visa, Mastercard, Discover, and American Express from a variety of countries outside the United States. We accept PayPal (in US dollars) from customers with verified accounts and confirmed shipping addresses. In some cases, we can also accept bank / wire transfers. Please note that all credit card orders require additional verification and must be manually processed.
We use USPS Priority Mail for most international shipments. In the case of larger items (or when there are USPS country restrictions), we ship via FedEx.
Shipping rates may vary from estimates shown on our website or on our eBay listings. In the event that the actual cost of shipping is different from the initial estimate, your invoice will be adjusted (either lower or higher) to reflect the actual cost of shipping.
To help reduce the cost of shipping, we make every effort to consolidate the number of boxes used for purchases of multiple items. Please note that such “combined shipping” is done at our discretion with regard to the safety of the purchased items. If we feel that combining certain items in one package may cause damage during shipment, we will notify you and items can be shipped separately at the appropriate cost. Many governments around the world levy some combination of excise tax, value-added tax (VAT), import duties, and other fees on products sent from the United States. We are not responsible for paying these fees, nor do we have any way of estimating how much these charges may total. We do encourage you to check with local regulations prior to purchasing so you know what responsibilities - if any - you have to your government. Most USPS Priority Mail shipments, regardless of the final destination, arrive within 1-3 weeks of shipment. However, in some cases, your order may get "stuck" in Customs for an extended period of time. We are not responsible for any delays caused by Customs processing in your country, and no refunds are given for shipping costs if the shipment arrives later than expected.
In the event that a package is damaged on arrival or lost, it is the buyer's responsibility to open an investigation with the shipping courier (e.g. USPS, FedEx) within 2 days of receiving a damaged item, or realizing an item has been lost. These investigations can take several weeks to conclude. We are not able to offer any replacements or refunds until the investigation has been completed.
If your country imposes restrictions regarding shipments and returns the item to us, you are responsible for the return shipping cost to us (if any), as well as the return shipping cost back to you. There are no refunds or cancellations.
Warranty Information for International Customers: If you need to file a warranty claim for an item you purchased from us, we will be happy to help you through the process, however you will be responsible for paying all shipping charges involved in returning the item to the manufacturer and/or receiving a replacement.
You can print a label to return your item by visiting this page. Please read the details below to ensure your item is eligible for a return.
We accept returns within 30 days of you receiving a product on all new items.
We reserve the right to impose additional restocking fees on refunds, or to refuse a refund, for items returned after 30 days for any reason.
We allow a maximum of two returns per customer per year, starting from the date of the first return. After two returns, DCP reserves the right not to accept any returns until further notice. We do NOT accept returns on used, clearance/blowout items, layaways, or special/custom order items, nor when trade-ins are involved in the original sale.
We do not accept returns on earplugs or other items where personal hygiene is involved. Any of these item(s) returned will not be refunded or credited.
If you wish to return an item, you MUST meet all of the following criteria:
- 1. You must include ALL original packaging materials, in the condition in which they were received.
- 2. You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item.
- 3. The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints. The item will be subject to a 15% restocking fee if we are unable to sell the item in the condition in which it was sold to you. Items such as sticks or heads are not returnable if they show any use.
You are responsible for the return shipping costs, and should you opt to return an item, the original shipping amount will not be refunded, whether you were originally charged for shipping or not. (For example, if you choose to return a $400 snare drum that was shipped to you for free, your credit / refund will likely be $15-30 less than the original purchase price - $385-$370 - reflecting the original cost incurred to ship the drum to you.) This policy applies to all shipments whether they originate from our facility or from a manufacturer's/distributor's facility (known as "drop shipments"). Any refused shipments are subject to the same shipping cost deduction from the credited amount.
In the event your order was shipped directly from a manufacturer or distributor, it may incur an additionally restocking fee which is outside of our control.
We ask that you please supply tracking information when returning your item. You are responsible for the item until we receive the item at the address provided below:
- Drum Center of Portsmouth
- ATTN: Returns
- 144 Lafayette Road
- North Hampton NH